Sony Digital Camera Forums

Sony DSLR, SLT, NEX, & Mirrorless Discussion => Full Frame Sony Alpha Camera Discussion => Topic started by: Sarie on July 14, 2010, 12:15:02 AM

Title: URGENT Help Needed
Post by: Sarie on July 14, 2010, 12:15:02 AM
An SOS for anyone in Paris or knows about it, I am on vacation my a900 seems to have caught some smudge pictures are really messed up! In addition to dust particles! When I look through the view finder like dust particles, smudge spots and seems like skid marks around the in the view finder. Checked some photography shops they gave me some solutions to work with and swaps, for a minute it looked like I am getting over the dust particles, and the smudge spots, thereafter all showed up back again but know with skid marks like tracks. However, when I shoot with it the dust particles and the smudges are showing as long as I can tell, this is really desperate the vacation is still at the beginning 15 more days to go at least including a 10 day cruise.

The question is what do I need to do, anyone with experience in Paris with shops of Sony who could give an emergency and immediate fix, Sunday the cruise starts. Thanks in advance. Remember I am in the city of Paris, so a solution need to be some where in the same city.
Regards,
Sarie 
Title: Re: URGENT Help Needed
Post by: fother on July 14, 2010, 12:42:20 AM

Really does sound like either sensor marks, in which case the swabs etc you've already bought are the solution - with patience and perseverence (it may take numerous rounds of cleaning/testing).

From what you said, it also kind of sounds like some of it is debris in the viewfinder - which shouldn't effect images - that's less an issue. If it is impacting on images, then it's the sensor, so keep at it with the cleaning gear.

good luck!

(oh, and I have no clue about services in Paris!)
Title: Re: URGENT Help Needed
Post by: Sarie on July 14, 2010, 12:57:32 AM
Thanks fother, do you have recommendations as to what kind of solution I should look for or cleaning equipment, also is it possible that it is the two pieces of glass I.e. The Mirror and/or the other mirror under the prism that has the points built into it.

BTW, do you know if Sony provides Emergency fix up for an extra fee in within 24 hours sort of speak.
Sarie
Title: Re: URGENT Help Needed
Post by: fother on July 14, 2010, 01:35:53 AM

There are tons of different sensor cleaning kits around - any decent camera shop will be able to provide. Start with an air puffer, then move onto wet solutions like swabs. Brand doesn't matter much, just follow the instructions and take some care. :)

Emergency servicing? - no idea, sorry
Title: Re: URGENT Help Needed
Post by: rogprov on July 14, 2010, 05:16:39 AM
I'm unclear as to whether you have set the camera into cleaning mode - where the mirror is raised to clean the filter over the sensor - or if you've been cleaning the mirror and screen you can see when you remove the lens.

Any marks on the mirror or screen will not show on photos although they may be seen through the viewfinder.

Any marks you see on the photos will come from the filter over the sensor which is only accessible when you put the camera into cleaning mode and it lifts the mirror for you. This is where you should concentrate your efforts to remove any dust.

You should NOT clean the mirror - it is surface silvered and is quite easy to damage. The screen above the mirror is removable on the a900 - see instruction book.
Title: Re: URGENT Help Needed
Post by: Sarie on July 14, 2010, 08:17:32 AM
Thank you rogprov, yes I did use the cleaning mode, but it seems that the problem is a combination between the the two, sensor and the silver screen above the mirror. Will try to get what fother suggested in addition to the cleaning of the silver mirror.

Thanks again to fother and rogprov.
Title: Re: URGENT Help Needed
Post by: pointblank on July 14, 2010, 08:30:12 AM
If you wish to have a professional shot taking a look at your camera I suggest you try and get it to the biggest Sony center you can find. There's a Sony Style shop at George V which is pretty much near to the Champ Elysee if I am correct.

I can't tell from the website whether they have the DSLR range as it is built in flash and my screen resolution is too small to fill it up entirely. I paste the shop link here, perhaps it is an ultimate resort, I hope at least that there will be something that can help you to solve it as this sounds like a major nightmare.

http://www.boutiquegeorge5.fr/
Title: Re: URGENT Help Needed
Post by: REX (aka TG) on July 14, 2010, 11:34:45 AM
Pointblank very good service for our friend Sarie.

What i like and love through the Forum is this what pointblank did right now. Hope you find a solution to your problem Sarie.
Title: Re: URGENT Help Needed
Post by: pointblank on July 14, 2010, 12:36:37 PM
Thanks, I know what it is to be in deep, deep trouble. Landing in Egypt finding out that I made a mistake bringing my films in a trolley that I normally carry as hand luggage but now checked it in .. bye, bye films!

Another time. going into the Malaysian highlands (I do live in Malaysia these days) running out of battery on my digital Sony, Rolleiflex AND handheld lightmeter at the same time! Well, my eyes don't fool me, I took those shots based on my common knowledge as my Rollei in the end is all mechanical. Digital was obviously total dead.
Title: Re: URGENT Help Needed
Post by: Sarie on July 14, 2010, 09:54:31 PM
Thank you pointblank and all others, I found the shop today, unfortunately it was closed as they have independence day here today, BTW congratulation to all our french members, tomorrow the first thing I am doing is the shop. Two options come to mind urgent fix which is the way preferred, otherwise desperate situation need desperate measures, as I have all my Carl Zeis lenses of which two I bought for this trip (never been used at least since a month from the last delivey), I might consider investing in another camera if it comes down to it, I am missing a lot of shots and beautiful scenaries including today's event.

Anyway, it might be an a850 or a900 to maintain the FF. My son is recommending to get the Nex5 with the connection for the Alpha lenses, what do you think. This will all be applicable and becomes part of the solution if they need to keep the a900 for more than 48 hours, after which I have to depart to Spain for 10 days.

I apologize for the story, but I am really frustrated with the whole thing and tomorrow is my final attempt to salvage the situation. Not to mention I also lost my brand new Blackberry on the second day of arrival. Venting some air. Thanks all for reading and responding. Hopefully I will be able to get the camera fixed and post some pictures when I return.
Regards,
Sarie
Title: Re: URGENT Help Needed
Post by: REX (aka TG) on July 15, 2010, 05:12:57 AM
My opinion is the Nex-5 will not replace the a900 and the only lens that may work(?) are the SSM.

Even Sony doesn't guarantee full compatibility with the alpha range lens. The cheapest way is to be repaired and i am not sure if they will make it in 48hr
Title: Re: URGENT Help Needed
Post by: pointblank on July 15, 2010, 08:14:34 AM
Aiks! Forgot about quatorze juillet! Yeah, independence will shut down every shop. You seem to have a lot of bad luck on this trip, I am so sorry to hear that.

If you wish to use a NEX you need an adapter to mount but instantly all your lenses will be manual as the adaptor does not support AF.

I am praying for the shop to be of your assistance. It would be good to hear that they are willing and capable of supporting you and in general to give us Sony enthusiasts a reason to continue supporting the brand. Good luck in getting the problem solved!
Title: Re: URGENT Help Needed
Post by: Goonybird on July 15, 2010, 09:15:18 AM
Maybe a bit leftfield, but why not just buy a cheap A230 Body to keep you going.
Title: Re: URGENT Help Needed
Post by: Rand47 on July 15, 2010, 03:03:05 PM
Did some surfing on line. Here's a shop that sells digital gear. I'd be surprised if they don't have sensor cleaning service.

http://www.lecirque.fr/

Good luck.
Title: Re: URGENT Help Needed
Post by: pointblank on July 15, 2010, 05:08:59 PM
Maybe a bit leftfield, but why not just buy a cheap A230 Body to keep you going.

I'm afraid out of bounce as Sarie mentioned he wants to maintain FF. Nevertheless, it is perhaps a last resort option although I think it should be doable in having some expert looking at it and come up with a reasonable solution if it is all about cleaning.
Title: Re: URGENT Help Needed
Post by: Sarie on July 15, 2010, 11:37:16 PM
Thanks guys, Goonbird, Rand47, went to the Sony shop on George 5, they helped by sending me to their authorized workshop, the guy checked it out in less than a minute he came back removing the major particles, still some small bits are there. The good news I can use the camera now with less hastle, the bad news is that when I tried to clean the dust off, I damaged the silver mirror The one under the prism by making according to him irremovable marks, hence the need to change it is not a must as it does not effect the picture, but the marks are visible in the view finder (still good news till now as I used the camera heavily today.

As soon as I get back I need to take it to Sony for repair. If Sony is planning to come out with a a900 replacement they better do so fast in case a purchase is unavoidable. Anyway for the record the a900 here in Sony France is going for 2,499/- Euros whereasnthe a850 is around 1,899/- Euros.
Sarie
Title: Re: URGENT Help Needed
Post by: Rand47 on July 15, 2010, 11:54:28 PM
Glad  you're back in business for now.  As irritating as the marks visible in the viewfinder are, at least it isn't the sensor glass cover that is damaged - and your images should look fine.

Glad you were able to get some help there in Paris.  I figured that in a big city, it shouldn't be that hard to find a store who does sensor cleaning.  I'll bet there are more photographs taken in Paris than any other city in the world!  :-)
Title: Re: URGENT Help Needed
Post by: pointblank on July 16, 2010, 04:12:05 AM
Good to hear you are back on the road again, happy shooting! The price for the 850 is hefty, I bought mine one week back (current rate) 1,440 Euros.
Title: Re: URGENT Help Needed
Post by: REX (aka TG) on July 16, 2010, 04:57:02 AM
Sarie here is what i think is damage on your A900 and can be replaced very easy.

http://www.dynaxdigital.com/sony-alpha-900-850-discussion/a900850-focus-screen-fda-fl1am/
Title: Re: URGENT Help Needed
Post by: Stef. on July 16, 2010, 09:38:00 AM
Sorry saw this thread very late- but have to say: this forum rocks! Thanks to all of you who have jumped in to help Sarie with really good information! I know where to ask if something goes wrong with my gear! You are stars! This thread really shows what a good forum can be about. I am proud to be part of it!
Stef. :P
Title: The bad luck continues
Post by: Sarie on July 16, 2010, 08:20:53 PM
After a wonderful day shooting historical places, a sorry event happened, we had to take two taxis to fit 8 people, my son wanted to help so he took from the camera bag with everything in it, the un-thinkable happened the group he was in forgot the whole bag in the cab and we cannot trace him, more than USD 12,000/- worth of stuff is in that bag. particularly three Carl Zeis lenses 24-70, 135 & 16-35, in addition to a full set of Cokin Filters and rings, two Sony flash guns, different release cables/wireless, memory cards, Sigma 75-300, Tripod, Tamrac bag and many more accessories and of course he a900 gripped(Sony of course).

Some friends promissed to follow on it with the respective authorities as I have to depart to Spain within 48 hours and the authorities of returned items from Taxis will only be open or even the Taxi driver will be able to take there only on Monday 19th. Otherwise it would be a total loss.
Title: Re: URGENT Help Needed
Post by: winjeel on July 17, 2010, 12:50:56 AM
What an unforgettable trip... for all the wrong reasons. I'm sorry to hear of all of this. I've been following the earlier parts of this thread, as I'm sure that the same thing will happen to me one day, but this latest... I hope your friends are able to help get your gear back.
Title: Re: URGENT Help Needed
Post by: pointblank on July 17, 2010, 02:49:09 PM
Gosh ... you are being followed by a jinx .. Check the link below, I am not sure if it covers all companies as there are close to 15,000 taxi's in Paris. But the leastest thing you could try is to call them and report the missing.

http://www.paris-on-line.com/eng/turisme/transport_dins_taxi.htm

If it was found by the taxi driver there is still a good change that it has been brought back to their central dispatch office. Inshya-Allah you will get it back ..
Title: Re: URGENT Help Needed
Post by: Sarie on July 17, 2010, 07:09:56 PM
Than guys, this is what we are doing, some friends are going to check the place first thing on Monday, hopefully we will have it back. When things are destined to go wrong they will. Any how not much can be done other than that wait and wish for the best. I just tried to see if the worst happens how much will it cost me to re-equip, it ran more than USD 10,000 without a bag and tripod. Keeping fingers crossed.
Sarie
Title: Re: URGENT Help Needed
Post by: Tom F on July 17, 2010, 07:28:27 PM
If to don't get it back hopefully you have some insurance that cover at least some of it. Here in the US some could come under home owners.
Title: Re: URGENT Help Needed
Post by: Sarie on July 17, 2010, 08:53:48 PM
Thanks Tom, unfortunately not, no insurance, as companies where I am at will charge a premium for it that makes it less attractive. But you are right if I was anywhere else I would have had it under my house insurance.

The idea and concept are very much worth exploring further depending on the outcome of the situation on Monday.
Title: Re: URGENT Help Needed
Post by: Rand47 on July 17, 2010, 09:36:40 PM
How unfortunate.  I'll be keeping my fingers crossed (good luck in the USA) that you are able to recover the equipment.  Sometimes in life, all we can do is be thankful for our lives, health, loved ones, and the blessings that keep us from living in poverty.... and then just let the rest of it roll by.

Best wishes for "all of that" and your equipment being returned safe and sound.
Title: Re: URGENT Help Needed
Post by: rannari on July 18, 2010, 12:21:09 PM
Like french people say 'C'est la vie' ... but in this case the saying is too much ...

I really hope that the bag and all equipment will be found. My fingers are also crossed.

kurt
Title: Re: URGENT Help Needed
Post by: Rob aka [minolta mad] on July 18, 2010, 08:57:31 PM
You are rea;;y having an unforgettable trip of a lifetime for all the wrong reasons.
Hopefully your luck will change and you will get your gear back.


Rob
Title: Re: URGENT Help Needed
Post by: Rand47 on July 30, 2010, 10:52:41 PM
UPDATE please!  ????
Title: Re: URGENT Help Needed
Post by: Stef. on July 30, 2010, 11:49:44 PM
Yes! Please what happened next?
Stef.
Title: Re: URGENT Help Needed
Post by: winjeel on July 31, 2010, 12:03:16 AM
UPDATE please!  ????
Title: Re: URGENT Help Needed
Post by: pointblank on July 31, 2010, 02:40:35 PM
Sarie might be still on the road out there with limited Internet access? In case you did come back to Abu Dhabi in the meantime, I am in neighboring Dubai.
Title: Re: URGENT Help Needed
Post by: Sarie on August 06, 2010, 03:43:03 PM
Hello guys, just made it back home, with Internet (just off the plane), anyway went back to Paris after the cruise, unfortunately the driver was not as honest as hoped to be. The case was a total loss, I will be posting some pictures from the once was a900.  So while on the cruise I needed a camera so I bought a Canon DSLR as it was between it and Nikon and the places went to would have been a sin not to take pictures, Anyway continued the whole trip accordingly. The camera came with only one lens and it was a real challenge to take some scenery pictures at a distance the lens was 18-55 canon. Although the quality was great but I still felt a t many occasions that the Sony with the Zeis would have given me better picture quality.

I am wanting to replace my kit already had an order ready from Amazon! Then I read a post about new cameras from Sony, any recommendations, although the list of lenses will be the major cost, the 24-70 CZ is a must, now I am debating the 135 CZ or the 16-35 CZ plus accessories, honestly I am more inclined towards the 135 CZ for a start, the whole thing will run around USD8000 approximate. The body will be an a900 with grip. If you advise today a consensus I will place the order.

Pointblank, it would be a pleasure.
Title: Re: URGENT Help Needed
Post by: winjeel on August 06, 2010, 06:08:17 PM
Sorry to hear... that you had to buy a Canon. Really, I hope that there is some attempt to find the cabbie and recover at least some of your gear. I hope you can hold out, as I hear that there'll be some new toys coming out this month, and they may be interesting enough to play with.
Title: Re: URGENT Help Needed
Post by: Stef. on August 07, 2010, 01:18:10 AM
Sarie- what a bummer! Does the insurance pay for it? I agree the CZ 24-70 is a "must" (if you have the money). I have both the CZ135 and th CZ16-35mm. Which one is better? This completely depends on what you shoot! The CZ135 is superb as a semi-tele and good for portraits- the 16-25 obviously is the choice if you shoot more landscapes than portraits or candids. My choice would be the 16-35 as the 135 while stunning has only limited use for me. With the CZ 24-70 you have already a more than capable portrait lens IMHO. Good luck with your decision.
Stef.
Title: Re: URGENT Help Needed
Post by: pointblank on August 07, 2010, 03:58:58 PM
The CZ16-35 is a magnificent lens and it if was not for the fact that I have the Minolta 28-70/2.8G I would have had the CZ24-70 in the meantime as well.

I do agree that although the 135 is obviously in the same range of quality, it is rather limited in usage. Instead you might want to look into the CZ85?

In the meantime I am back in Malaysia and about to fly to Europe for 3 weeks. I willbe back in Dubai in the first week of October. Good to hear you had at least something to shoot with.