Author Topic: Guarantee woes  (Read 7081 times)

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Offline AScot

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Re: Guarantee woes
« Reply #15 on: August 27, 2014, 05:00:37 PM »
You are so right, they are a scam.
Sony A7, A850, A77, A700 || Sony>> 70-300G, 28-75 f2.8 SAM, 16-80CZ, 50 f1.4, FE 28-70 OSS, FE 24-70CZ f4 OSS, LA-EA4 || Minolta>> 300 f4 G HS, 200 f2.8 G HS, 100 f2.8 (D) Macro, 50 f1.7, 28 f2.8, 28-135 f4-4.5, 70-210 f4, 500 f8 Reflex, TC x 1.4 HS, TC x 2 HS. || Sigma 21-35 f3.5-4.2. || Tamron SP 24-135.

Offline Gordon McGeachie

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Re: Guarantee woes
« Reply #16 on: August 27, 2014, 08:17:14 PM »
When I contacted Sony to query  having my faulty Sony 16-50 lens repaired they said they would only give a 90 day warranty on the repair. If that's true for your a55 repair then there is your answer. I did however watch the two Lancaster's flying over Spalding the other day and could not get to my camera in time. I share your pain on that one.....:-( so I wait for Gordon's images from East Kirkby with much anticipation! :-)


best I get some decent shots then.............LOL

looks like I will be taking the A700 with the Tamron 70-300, unless I can get a Tamron 18-270 PZD lens ( to replace a sigma 18-50, 28-300 and the Tamron 70-300)before then............
A700, VG-C70AM, Sony 50mm f1.4,SAL1870, Sony 70-300mm f4.5-5.6 G SSM, A350,A550,3600HSD, Minolta 135, 500 Reflex, Sigma 10-20,  Tamron 17-50mm f2.8 XR Di-II LD ASP IF, Sigma 400, Tamron 90, ,Nissin Di866 MKII,Interfit 150w 2 head kit, Giottos MTL9351B/MH5011
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Offline Faldrax

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Re: Guarantee woes
« Reply #17 on: August 30, 2014, 10:06:14 PM »
'Warranty' on Sony repairs is indeed a paltry 90 days.

Last November (2013) my A900 suffered a serious mechanical failure when the mirror separated from the support frame.
I was pleased when this was repaired under their fixed price scheme (I had bought the camera 2ns hand), but in May this year (2014) the mirror again detached - just as I was taking a shot to set custom white balance for my Father-in-Laws 70th birthday dinner - so no shots of the event :(

Contacted Sony, Pencoed repair centre said to contact customer Support, who insisted I pay again, and once the engineer had inspected the camera they would consider refunding it. Engineer confirmed it was the same problem, and that this time they would replace the entire mirror box assembly. Clearly the re-attach repair they had done previously had failed - Customer services, however, then simply said it was outside the 90 days, so would I was liable for the cost of repair!

I've just got my A900 back (a week ago), as they had trouble getting the parts...

IF it's properly fixed this time then it's not an excessive overall charge for such a replacement, but I'd have much rather they fixed it properly the first time.
It is difficult to explain to white mice that black cats are lucky...

2 x A900/VG, A6000
CZ 16-35 f/2.8, Sigma 24-70 f/2.8 HSM, Tamron 70-200 f/2.8 Di USD, Sony 70-300G,
Tamron 150-600, Sony 50 f1.4, Minolta 85 f1.4 G RS, Sony 100 f2.8 Macro
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Offline CHOLLY

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Re: Guarantee woes
« Reply #18 on: September 01, 2014, 05:15:43 AM »
There are people who actually think LENS stabilization is better than sensor shifting!

Offline Dewi9

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Re: Guarantee woes
« Reply #19 on: October 24, 2014, 06:50:12 PM »
I have finally got a reply from the folk at Pencoed, which is more than I got from their Head Office here in the UK (despite the letter being sent 'signed for' ).

They are willing to let me return the camera for repair by Freepost and, after I have paid for the repair (that is, a similar intermittent fault to the original problem ), they will refund me 10% of the repair costs as a 'gesture of goodwill'.

Wow !  What generosity !  As the camera will turn on and take pictures ( most of the time ), I have respectfully declined their offer and will be selling it on. I cannot trust it anymore.

I have also pointed out that I will not be buying Sony Cameras in the future owing to a lack of trust in the reliability of their latest products coupled with a very poor customer service. I have had no problems with my A300's or my A580, perhaps they took more care in building them in previous years.

Anyone interested in a dodgy Sony SLT-A55, with all bells and whistles plus a 'random operation' fault ?


Offline chappo1

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Re: Guarantee woes
« Reply #20 on: October 25, 2014, 12:51:37 AM »
I have never bought another Canon anything after they upset me 20 years ago so I understand your reaction David.
Best wishes for your future photographic endeavours with whatever brand you settle upon.....john
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Offline Morph

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Re: Guarantee woes
« Reply #21 on: October 25, 2014, 09:08:41 AM »
If you have a reasonable amount invested in lenses and other accessories it may be worth another thought. I am sure if you Googles Nikon / Canon warranty issues you would find people with the exact same issues your having with Sony.  As you said you previous 2 Sony cameras had been very reliable. Investing in a whole new camera system could cost you a lot.