Author Topic: A99 troubles come back and now warranty issues  (Read 6130 times)

0 Members and 1 Guest are viewing this topic.

Offline retoohs

  • Senior Member
  • ****
  • Posts: 626
  • Gender: Male
    • Southern Lights Photography
A99 troubles come back and now warranty issues
« on: September 10, 2014, 01:19:49 AM »
I just sent my 4 month old A99 and 2 month old 70-200/2.8 off for repairs. The camera often won't start but if I change batteries several times it will finally start then AF-D sometimes doesn't work or other times no AF at all. I have mentioned when this first happened then it seemed to come right. The service center think the issue is in the body but wanted the 70-200 as well as it first happened after attaching this lens. I'm running into warranty issues. I bought the camera and lens in Thailand. It was not at some back street discount store but at an official Sony store. I was not given and international warranty card. Not sure Sony will repair it under warranty at this stage. I have been trying to contact Sony Thailand to see if they will email the warranty cards but their contact page which is a form does not work. Typical for Thailand. The guy here in New Zealand is trying to work through it with Sony here. He is great. He has his own company Phototronics has been the repair agent right back from the Minolta days. I understand Sony being reluctant to do warranty work with grey market gear but when it is bought from one of there shops I do not see why it should be an issue.
Alan
Buying a Nikon doesn’t make you a photographer. It makes you a Nikon owner.

Offline CHOLLY

  • Friend of DynaxDigital
  • *****
  • Posts: 1457
  • Gender: Male
  • Relaxing On The Beach....
Re: A99 troubles come back and now warranty issues
« Reply #1 on: September 10, 2014, 03:28:53 AM »
Good luck... :(
There are people who actually think LENS stabilization is better than sensor shifting!

Offline REX (aka TG)

  • Friend of DynaxDigital
  • *****
  • Posts: 5064
  • Gender: Male
  • Life is short, enjoy it as much as you can!
Re: A99 troubles come back and now warranty issues
« Reply #2 on: September 10, 2014, 05:43:30 AM »
Is it worth buying so much expensive body's or better a cheap one and replace cheap when there is a problem ? This question came to my head many times since I got the a6000.

Anyway good luck and keep us informed
aSLT/SLR/NEX,DYNAX

Offline Chris82

  • Senior Member
  • ****
  • Posts: 579
  • Gender: Male
Re: A99 troubles come back and now warranty issues
« Reply #3 on: September 10, 2014, 07:47:01 AM »
Fingers crossed it gets sorted out for you at no expense.

Offline retoohs

  • Senior Member
  • ****
  • Posts: 626
  • Gender: Male
    • Southern Lights Photography
Re: A99 troubles come back and now warranty issues
« Reply #4 on: September 10, 2014, 09:11:42 PM »
Thanks guys. I've finally found an email address for Sony Thailand band send an email to see if they can email copies of the warranties I require. I probably should have tried reinstalling the firmware though doubt this is the problem. I am back in Thailand in November but want to be taking my gear with me, not chasing warranties. I know now any new gear I buy there I will be getting an international warranty card and posting it home. I wish I'd hung onto my A77 as a second body now but for some unknown reason I just didn't like the camera. You might be right Rex, I don't know the A6000 but I must say I love the A99. I might check out cheaper bodies as a second body when in Thailand.
Alan
Buying a Nikon doesn’t make you a photographer. It makes you a Nikon owner.

Offline retoohs

  • Senior Member
  • ****
  • Posts: 626
  • Gender: Male
    • Southern Lights Photography
Re: A99 troubles come back and now warranty issues
« Reply #5 on: September 10, 2014, 11:15:15 PM »
Is it worth buying so much expensive body's or better a cheap one and replace cheap when there is a problem ? This question came to my head many times since I got the a6000.

Anyway good luck and keep us informed

Rex just been reading about the A6000 and looks a great camera. My issue is I have that much invested in A mount glass and I imagine apart from looking not quite right the weight balance will be all wrong. What it has got me thinking though is getting it as a 2nd setup, it would be perfect for my work as a location scout and save me a heap on insurance as well.
Cheers
Alan
Buying a Nikon doesn’t make you a photographer. It makes you a Nikon owner.

Offline chappo1

  • Administrator
  • Friend of DynaxDigital
  • ******
  • Posts: 9350
  • Gender: Male
  • real name..... john
    • chappo's doodlings-australian wildlife
Re: A99 troubles come back and now warranty issues
« Reply #6 on: September 10, 2014, 11:46:01 PM »
I love my A99 and my 70-300G and Zeiss 24-70 too but am keeping an eye on all the "chatter" for my "old fella's " walk around pocket type camera.....john
“Time is a great teacher, but unfortunately it kills all its pupils."

Hector Berlioz

Offline CHOLLY

  • Friend of DynaxDigital
  • *****
  • Posts: 1457
  • Gender: Male
  • Relaxing On The Beach....
Re: A99 troubles come back and now warranty issues
« Reply #7 on: September 11, 2014, 01:26:51 PM »
^^^The A6000 is OUTSTANDING.... ;)
There are people who actually think LENS stabilization is better than sensor shifting!

Offline retoohs

  • Senior Member
  • ****
  • Posts: 626
  • Gender: Male
    • Southern Lights Photography
Re: A99 troubles come back and now warranty issues
« Reply #8 on: September 19, 2014, 11:45:36 PM »
Have to agree from images I've looked at from the A6000 it does look a great camera and I am tempted. I just have so much invested in A mount glass that economically it does not make sense to change. I am better off looking for a great lens that goes from wide to long for travel. Sony won't come to the party over warranty even if I produce limited international warranty cards. Really unfair as I bought the gear from an official Sony shop. Repair costs are $360 for new contact electronics which I presume is the electrics behind the lens contacts.
Buying a Nikon doesn’t make you a photographer. It makes you a Nikon owner.

Offline CHOLLY

  • Friend of DynaxDigital
  • *****
  • Posts: 1457
  • Gender: Male
  • Relaxing On The Beach....
Re: A99 troubles come back and now warranty issues
« Reply #9 on: September 21, 2014, 06:45:30 PM »
:(
There are people who actually think LENS stabilization is better than sensor shifting!

Offline retoohs

  • Senior Member
  • ****
  • Posts: 626
  • Gender: Male
    • Southern Lights Photography
Re: A99 troubles come back and now warranty issues
« Reply #10 on: September 21, 2014, 11:42:05 PM »
Exactly how I feel Cholly. :-(. It has made me determined never to buy anything from Sony NZ ever again. Sony Australia might get my money in the future as their warranties are honored here.
Buying a Nikon doesn’t make you a photographer. It makes you a Nikon owner.

Offline retoohs

  • Senior Member
  • ****
  • Posts: 626
  • Gender: Male
    • Southern Lights Photography
Re: A99 troubles come back and now warranty issues
« Reply #11 on: September 23, 2014, 12:13:02 AM »
Here is an update on my warranty situation. I decided to take Sony on and searched for the NZ CEO email address. I couldn't find it but found the CEO in Japan's tweet address. After 2 tweets I had Sony N Z on the phone. The are talking to the people repairing my camera and will phone me back today. Progress I think.
Buying a Nikon doesn’t make you a photographer. It makes you a Nikon owner.

Offline Faldrax

  • Friend of DynaxDigital
  • *****
  • Posts: 2051
  • Gender: Male
    • Faldrax
    • Faldrax
Re: A99 troubles come back and now warranty issues
« Reply #12 on: September 23, 2014, 09:16:14 AM »
Hope you get a good result.

I had a similar problem when my A900 failed earlier this year.
Last November (2013) the actual mirror detached from the frame holding it - I sent it in for repair with Sony, and had it back in ~2-3 weeks.
It got used for my Iceland trip in March (1000 shots?), but in May failed again with the same problem.
Repair centre were helpful, but I had to pay for the repair and apply for a refund once they had the camera and could confirm themselves it was the same fault.
They duly confirmed the fault was the same, and this time they would replace the mirror assembly (rather than just re-glue the mirror, which is what I assume they did the first time).
Customer services then point-blank refused to refund the second repair fee, as it was outside of the 90 day warranty on repairs!
It is difficult to explain to white mice that black cats are lucky...

2 x A900/VG, A6000
CZ 16-35 f/2.8, Sigma 24-70 f/2.8 HSM, Tamron 70-200 f/2.8 Di USD, Sony 70-300G,
Tamron 150-600, Sony 50 f1.4, Minolta 85 f1.4 G RS, Sony 100 f2.8 Macro
Manfrotto 055CXPro3 + 410 Junior Geared head,
Flickr : http://www.flickr.com/photos/36503683@N08/

Offline Frank [aka Wires]

  • Friend of DynaxDigital
  • *****
  • Posts: 2616
  • Gender: Male
    • http://www.flickr.com/photos/wirehawker/
    • uk.linkedin.com/pub/frank-etchells/53/319/784
    • Frank Etchells Falconry and More
Re: A99 troubles come back and now warranty issues
« Reply #13 on: September 23, 2014, 03:44:29 PM »
Clive posted quite some time ago (quite some time ago...) about his experiences with SONY over some repairs/warranty issues... I don't remember exactly which at this moment but the postings will be in the archives - unless Clive pops up with some information.

I seem to recall that he had to chase for the "big men" at SONY and eventually had some success. May be worth searching the archives... I seem to recall it was an a77 he was having the same recurring problems with and it may have been to do with repairs carried out and returning outside of the 90 day thing on repairs. Getting the main big men involved helped.

Fingers crossed for you retoohs.
Frank (aka Wires)
:)
The Dalai Lama said; “Know the rules well, so you can break them effectively”

Offline Faldrax

  • Friend of DynaxDigital
  • *****
  • Posts: 2051
  • Gender: Male
    • Faldrax
    • Faldrax
Re: A99 troubles come back and now warranty issues
« Reply #14 on: September 23, 2014, 04:38:21 PM »
Clive posted quite some time ago (quite some time ago...) about his experiences with SONY over some repairs/warranty issues... I don't remember exactly which at this moment but the postings will be in the archives - unless Clive pops up with some information.

I seem to recall that he had to chase for the "big men" at SONY and eventually had some success. May be worth searching the archives... I seem to recall it was an a77 he was having the same recurring problems with and it may have been to do with repairs carried out and returning outside of the 90 day thing on repairs. Getting the main big men involved helped.

I did think about it - but the repair was 'only' £150, including the collect and return service - I figured that it was easier to just pay it, rather than spend a significant amount of time to possibly get a partial refund.

Does make me think twice in continuing to invest in Sony though - but the alternative (switching to Nikon) would be a learning curve to figure out the best lens options, and then the pain of either buying new (expensive), or trying to find everything I wanted s/h.

Then I saw a low shutter count A900 begin sold be someone I knew locally, so grabbed that to avoid the pain of being without an A900 if anything fails in the future :lol:
It is difficult to explain to white mice that black cats are lucky...

2 x A900/VG, A6000
CZ 16-35 f/2.8, Sigma 24-70 f/2.8 HSM, Tamron 70-200 f/2.8 Di USD, Sony 70-300G,
Tamron 150-600, Sony 50 f1.4, Minolta 85 f1.4 G RS, Sony 100 f2.8 Macro
Manfrotto 055CXPro3 + 410 Junior Geared head,
Flickr : http://www.flickr.com/photos/36503683@N08/